FAQ: Tech

Why do I have to create an account in order to register for TempleCon?

You have to create an account with your information because we are mailing out everyone's membership badges after the New Year. Were you here in 2011? If you were, did you wait in line forever on Friday just to get your badge? It sucked, didn't it? Well, you can avoid the registration window in 2015 by pre-registering by midnight of December 31st, 2014 (for Premiere Memberships, the deadline is December 15, 2014). With the information you enter into your user account, you will get everything you need to go directly to your first event. Sounds good? That's what we thought. If you buy a membership between January 01, 2015 and January 22, 2015, it will be available for pick up at the convention.

 

If I live outside of the USA or Canada, why do I have to select a state/province?

We cannot force the state/province dropdown to appear depending on country so you have to pick something. If you live outside of either of these countries, the first option in the dropdown is "None." That was put there specifically for you. To our neighbors in the north, all your provinces are listed below the states.

 

Is my profile visible to the public? I don't want my personal information available to anyone who wants to see it.

ABSOLUTELY NOT! Visible means that it will appear in your profile. The only people who can see your profile are YOU and the con's administrators.

 

Why can't I purchase more than 1 membership? I want to register a group of people!

We're sorry, but we do not allow group registrations. Each user account can register for an event only once. That means it is not possible for you to purchase multiple memberships as we will not be able to distinguish who is registering for an event and you could essentially register an unlimited times for an event with real or bogus names of people who may or may not be attending. If we were a con that didn't have events with limited capacity, we could do group registration as your badge gets you in everywhere. Seeing as that's not the case (because part of pre-registration rewards you by guaranteeing space for you), 1 user account = 1 membership.

Merchandise is the notable exception. If you want T-shirts and/or other merchandise that will be available later, we are happy to sell you as many as you wish to buy.

 

Help! I made a mistake when checking out. I selected Offline instead of PayPal (or vice versa)!

Email This email address is being protected from spambots. You need JavaScript enabled to view it. and one of us will help you out ASAP!

 

How do I make a credit card payment without a PayPal account?

  1. Use the Paypal option. Once you're at their site, there is a button that says "Don't have a PayPal account?"
  2. Click on it.
  3. Enter your credit card information there. PayPal will process the credit card transaction on your behalf without having to login to an account.

 

Do you accept any other forms of payment other than Offline or PayPal?

If you have made an account, you can come to The Temple Games in Pawtucket, RI and pay in person with cash, credit card, or debit card. Ask at the counter and one of us will assist you. If you have not made an account and would like to do so, click here. If you come to the counter to pay for the convention and haven't made an account, you will be asked to return to the Internet and make an account before you can pay, because as much as it pains us not to take your money, we need an account to attach that payment to so that it doesn't end up lost in the ether or in Madame Ximon's Tahiti fund...

 

I paid via PayPal, but my status is Pending! Or it went from Active to Pending. What gives?

If your status went from Active to Pending, it is likely because you chose to pay us by e-check with PayPal. Once your e-check payment clears, we will change your status back.

 

I am sending a check. Who do I make it out to and where do I send it?

You can make the check out to: TempleCon

Please send your payment to the following address:
Temple Studios, Inc.
167 Columbus Avenue
Pawtucket, RI, 02860

Remember to include your confirmation number.

 

How do I find out about the status of my membership/events?

Once you have logged in, there is a menu item under Register called My Events. Your membership, merchandise, and all events you sign up for will be listed there with the appropriate status. This will allow you to see everything you've signed up for to better plan your fun and free time. If you see a status that looks like a mistake, please email This email address is being protected from spambots. You need JavaScript enabled to view it.

 

I just paid for a membership, but I can't register for events.

Please logout and login again. Successfully paying for a membership via PayPal updates your user account. You'll need to login again for those changes to take place.

 

When I look at my user profile, what are all those other fields that I wasn't required to enter upon registration?

Those are fields that may be useful to you when events become available. They are mostly ID numbers for specific games. If you fill those in, they will auto-populate when you register for events that ask for your ID. Each field has a tooltip that you can rollover to get information.

 

I want to register for a full event. Am I going to miss out? Can I register for it anyway?

We have hit the maximum capacity for that event. Registering for the event will put you on a waiting list. If anyone cancels, we will start filling those slots with people from the waiting list. When it comes time for TempleCon 2015, the person running each event will get a list of everyone who pre-registered and everyone on the waiting list. People on the waiting list get priority over walk-ins. Just because you're not guaranteed a spot doesn't mean you are shut out of the event.

 

How the heck do I cancel and event I registered for?!

  1. Login and go to Register > My Events.
  2. Click on the event you want to cancel.
  3. Click Cancel Registration.

 

Pre-registration is over. Does that mean it's full or I cannot participate?

All events welcome walk-ins at the convention whether you purchased a membership during pre-registration or on-site. People often don't show up to an event they sign up for. In that case people on the pre-registration waiting list and walk-ins fill those slots. If you really want to go to an event, show up anyway. You may luck out.

 

Help! The values in the checkboxes keep getting cleared or say "Invalid Input" when I attempt to submit a form application?

This seems to only be a problem with Internet Explorer. Go to Tools and turn on Compatibility View. You should be able to submit the form properly after the page reloads.